Resolve a billing problem
What to send support when a payment is delayed.
Updated October 17, 2026
In Credits & billing, find the order reference and current status. Wait for the provider's normal confirmation period, then open a support ticket if the state does not update.
Include the order reference, provider, approximate payment time, and a non-sensitive transaction identifier. Do not send card details, wallet seed phrases, or API secrets.
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Sign in to open a private support ticket. Never include credentials or recovery phrases.
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